Legal

Privacy Policy

Last updated: November 2, 2025

At Angerna Cloud, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cloud infrastructure services and platform.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you provide to us such as:

  • •Name, email address, and contact information
  • •Billing information and payment details
  • •Company information and business details
  • •Account credentials and authentication data

Usage Data

We automatically collect certain information when you use our services:

  • •IP address, browser type, and device information
  • •Usage patterns and service performance data
  • •Log files and error reports
  • •Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • •Providing, maintaining, and improving our cloud services
  • •Processing transactions and managing your account
  • •Sending administrative information and service updates
  • •Responding to customer support requests
  • •Monitoring and analyzing usage patterns to improve performance
  • •Detecting, preventing, and addressing security issues
  • •Complying with legal obligations

3. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

  • •End-to-end encryption for data in transit and at rest
  • •Regular security audits and penetration testing
  • •Multi-factor authentication and access controls
  • •ISO 27001 and SOC 2 Type II compliance
  • •Regular employee security training

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • •Service Providers: With third-party vendors who perform services on our behalf
  • •Legal Requirements: When required by law or to protect our rights
  • •Business Transfers: In connection with a merger, acquisition, or sale of assets
  • •With Your Consent: When you have given explicit permission

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • •Access: Request access to your personal information
  • •Correction: Request correction of inaccurate information
  • •Deletion: Request deletion of your personal information
  • •Portability: Request transfer of your data to another service
  • •Opt-out: Opt-out of marketing communications

To exercise these rights, please contact us at support@angerna.com.tr

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

  • •Standard contractual clauses approved by the European Commission
  • •Privacy Shield certification (where applicable)
  • •Other legally approved transfer mechanisms

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

For more information about our cookie practices, please see our Cookie Policy.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Compliance & Certifications

Angerna Cloud is committed to maintaining the highest standards of data protection. We are compliant with GDPR, ISO 27001 certified, and SOC 2 Type II audited. Our infrastructure and processes are regularly reviewed to ensure ongoing compliance with evolving privacy regulations.